Privacy Policy

Trade Training Group Pty Ltd (ABN 73164026260) T/A MultiSkills Training (TOID 40846) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including your name, date of birth, profession, photographic identification and gender.
  • Contact Data including your telephone number, address and email.
  • Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
  • Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
  • Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
  • Profile Data including your username and password for your account, profile picture, purchases or orders you have made with us, content you post, send, receive and share through our platform and support requests you have made.
  • Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
  • Sensitive information is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. In the course of doing business with you, we may collect, or come across such sensitive information in different situations, including during the course of confirming your eligibility requirements for certain courses and when reviewing your CV. The types of sensitive information we collect include:
    – racial or ethnic origin;
    – criminal records; and
    – health information.

How we collect personal information

We collect personal information in a variety of ways, including:

  • when you interact directly with us, including face-to-face, over the phone, over email, or online;
  • when you complete a form, such as registering for any events or newsletters, or responding to surveys;
  • when you apply for a job with us;
  • from third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies); or
  • from publicly available sources, such as social media or the Australian Securities and Investment Commission (ASIC).

Why we collect, hold, use and disclose personal information

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access our services, including to provide you with a login;
  • to do business with you, including to register your attendance at our events, assess your application, manage your courses;
  • to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;
  • to contact and communicate with you about any enquiries you make with us via any website we operate;
  • for internal record keeping, administrative, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms;
  • for advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
  • to run promotions, competitions and/or offer additional benefits to you;
  • if you have applied for employment with us, to consider your employment application; and
  • to comply with our legal obligations or if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected, including to assess your eligibility requirements for certain courses or as required by data collection regulations that govern our business;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to do business with you;
  • to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
  • if otherwise required or authorised by law.

Our disclosures of personal information to third parties

Personal information: We may disclose personal information to:

  • our employees, contractors and/or related entities;
  • IT service providers, data storage, web-hosting and server providers;
  • marketing or advertising providers;
  • professional advisors, bankers, auditors, our insurers and insurance brokers;
  • payment systems operators or processors;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • regulators and government departments to whom we are legally required to report, including but not limited to WorkSafe Victoria, ASQA, and the Department of Jobs, Skills, Industry and Regions;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorized by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as analytics providers and cookies; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Skills First Compliance and Privacy Obligations

As a Skills First contracted training provider, MultiSkills Training complies with additional privacy obligations as outlined in the Skills First VET Funding Contract. This includes:

  • Disclosure of Contract-Related Information
    MultiSkills will not disclose or permit access to any information relating to the Skills First VET Funding Contract, including student data or contractual terms, without the prior written approval of the Department of Jobs, Skills, Industry and Regions.
  • Consent Management
    MultiSkills ensures that all required consents are obtained from students in accordance with the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 (Vic), and the Privacy Act 1988 (Cth). This is achieved through our enrolment process using the Department’s approved privacy notice.
  • Breach Notification
    In the event of a suspected or confirmed breach of the PDP Act or Health Records Act, MultiSkills will notify the Department as soon as reasonably practicable. The CEO, Chief Training Officer and Compliance Officer are responsible for managing this process, including internal investigations and corrective actions.

Google Analytics

We have enabled Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

To find out how Google uses data when you use third party websites or applications, please see here.

Overseas disclosure

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please complete a Complaints and Appeals form available on our website. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyse traffic, and deliver personalised content and advertising.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow our website to recognise your device and remember your preferences for future visits.

We use both first-party cookies (set by us) and third-party cookies (set by our partners and service providers).

Types of Cookies We Use:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality like page navigation, secure area access, and form submissions. The website cannot function properly without these cookies.
  • Performance and Analytics Cookies: These cookies collect information on how visitors use our website, such as which pages are visited most often, and if any errors are encountered. This helps us improve the performance of our websites.
  • Functional Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide enhanced features.
  • Advertising and Targeting Cookies: These cookies track your browsing habits to deliver targeted advertising that is relevant to your interests. They can also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

Consent to Use of Cookies

When you visit our websites, a Cookie Consent Banner will appear, asking for your consent to use non-essential cookies (i.e., performance, functionality, and advertising cookies). You can choose from the following options:

  • Accept All Cookies: This allows all types of cookies to be placed on your device.
  • Reject Non-Essential Cookies: Only strictly necessary cookies will be placed.
  • Manage Preferences: You can select which categories of cookies you consent to.

If you continue browsing without adjusting your cookie settings, you are deemed to consent to the use of cookies as outlined in this Privacy Policy. You can withdraw or modify your consent at any time by adjusting your preferences via our website’s Cookie Preferences tool.

Managing and Controlling Cookies

You can control and manage cookies in several ways:

  • Website Cookie Preferences Tool: You can adjust cookie settings through the Cookie Consent Banner or the Cookie Preferences tool on our site.
  • Browser Settings: Most browsers allow you to block or alert you about cookies. Each browser has its own mechanism for managing cookies.
  • Third-Party Opt-Out Tools: You can opt out of targeted advertising through tools such as:
    – Google Ad Settings: https://adssettings.google.com/
    – Facebook Ad Preferences: https://www.facebook.com/adpreferences/

Please note that blocking some cookies may affect website functionality.

Third-Party Cookies and Analytics

We also use third-party cookies and analytics tools to help us understand website usage and deliver personalised advertising. These include:

  • Google Analytics: To analyse website performance and usage.
  • Meta (Facebook) Pixel: For advertising and retargeting purposes.
  • LinkedIn Insight Tag: To measure ad performance and conversions.

These third-party services may collect data about your activities across different websites. We encourage you to review their respective privacy policies for more details on how they handle your data.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Personal information from social network accounts

If you connect your account with us to a social network account, such as Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.

The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

We use the personal information we receive from the social network to create a profile for you on our platform.

If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.

Use of Google API Services (this section applies to personal information accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service to collect information through our online forms.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal information that we collect to providing or improving our business. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our business or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest based advertising.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Trade Training Group Pty Ltd (ABN 73164026260) T/A MultiSkills Training (TOID 40846)

Email: info@multiskills.com.au

P: 1800 754 557